Apply For Customer Assistant – Christmas – Foods – Bishops Stortford

Shift Pattern:

Week 1
- Tue: 15.30-19.30
- Wed: 15.30-19.30
- Thu: 15.30-19.30
- Sat: 15.30-19.30
Week 2
- Sun: 13.30-17.30
- Tue: 15.30-19.30
- Wed: 15.30-19.30
- Fri: 15.30-19.30

To deliver a great shopping experience for customers, prioritizing customer service
Champion new ways of working within the store with a positive attitude
Maintain ‘best in town’ standards in all tasks and processes
Serve and sell across all channels effectively
Provide customer feedback to support improvements

Serve customers efficiently on the shop floor and at service points
Maintain high presentation standards and keep the store clean and tidy
Utilize digital tools and communication channels effectively
Share customer and colleague feedback for continuous improvement
Share knowledge and experience to support colleagues
Take ownership of learning and development, accessing digital learning solutions
Be aware of daily sales targets, priorities, promotions, and selling opportunities
Possess good product knowledge to recommend products and services
Proactively engage with customers to understand their needs and make recommendations
Understand store priorities and contribute to them
Complete tasks quickly and in line with Standard Operating Procedures (SOPs)
Minimize costs and waste through good process practice
Follow safe and legal working practices

Understands M&S’s operations, strategy, and their role in the company
Committed to delivering excellent work with great attention to detail
Open to feedback and actively seeks it
Sets performance objectives in conjunction with the line manager and business plans
Takes accountability for planning and managing their work efficiently
Curious and challenges the status quo by asking why the company does things a certain way
Effective at communicating intentions to others and ensures communication is clear and simple
Manages their reactions effectively and contributes to a better team atmosphere
Adapts well to change and work challenges, recovering quickly from their impact
Builds positive relationships by being a good listener and getting to know people

Contributes to store sales and cost control
Works across the store to get things done correctly the first time within timeframes
Comprehensive knowledge of customer shopping channels
Good product knowledge and services across the store
Up-to-date knowledge of the commercial operation and retail basics
Good digital capability and use of digital tools and applications
Understands customer needs and recognizes selling opportunities
Adaptable to change
Good knowledge of Visual Merchandising (VM) principles