Conduent, a company dedicated to delivering mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, is on the lookout for Customer Care Associates to join their team. These dedicated individuals will play a vital role in assisting Medicaid recipients and healthcare providers, ensuring they receive the support they need.
Job Details:
- Position: Customer Care Associate – Call Center
- Location: Remote (Work from Home)
- Salary: $16.50 per hour
- Employment Type: Full-time
Job Description:
As a Call Center Customer Service Representative, your responsibilities will involve responding to inquiries from Virginia Medicaid members and healthcare providers. Using standard scripts and procedures, you will be responsible for assessing caller needs, researching and resolving inquiries, and documenting calls. Your role is pivotal in providing clear and concise information regarding eligibility, claim status, and provider enrollment status, all while following documented policies and procedures. Your dedication ensures that Medicaid recipients and providers are well-supported in their needs.
What You’ll Get:
- Full-time employment with benefits.
- A remote working opportunity.
- An hourly rate of $16.50/hour from day one.
- Standard schedule: 8:30 am – 5 pm EST, Monday through Friday, with weekends off.
- Substantial Call Center & Customer Service Training.
- A great work environment with opportunities for career growth.
Key Qualities for Success:
- Positive and energetic attitude.
- Ability to communicate clearly and confidently.
- Strong multi-tasking and time management skills.
- Attention to detail, grammar, and spelling accuracy.
Additional Duties as Assigned:
- Verify documents and images.
- Complete required assigned training.
Preferred Experience:
- Previous experience with Medicaid, Medicare, or Health Insurance is a plus.
- Experience with computer systems, data entry, and database documentation.
- Prior work in a call center or professional office.
- Knowledge of Medicaid Management Information System (MMIS) is helpful.
- Bilingual skills, with Spanish proficiency, are preferred.
Requirements:
- Must be at least 18 years of age or older.
- High school diploma or general education degree (GED) required.
- Eligibility to work in the United States.
- Successful clearance of a criminal background check and drug test.
- High-speed internet access and a suitable work environment free from noise and distractions.
Conduent is an Equal Opportunity Employer, fostering a diverse and inclusive workforce. People with disabilities who require accommodations to apply for or compete for employment with Conduent can request such accommodations through Conduent’s accommodation request form.
As we navigate these challenging times, Conduent places high value on the health and safety of its associates, their families, and the community. While vaccination is not required for most US jobs at Conduent, you may be asked to provide your COVID vaccination status where legally permissible.