Foundever is offering an exciting opportunity for individuals interested in the field of insurance to join their team as an Insurance Customer Service Agent. In this role, you will support one of the largest insurance providers in the United States, serving military service members and their families. The position involves interacting with policyholders, claimants, agents, and employees during the initial FNOL (First Notice of Loss) process for Property and Casualty policies across all states.
- Company: Foundever
- Position: Insurance Customer Service Agent
- Employment Type: Full-time, 100% remote
- Location: Knoxville, Tennessee, US
- Compensation: $14.00 – $15.20 per hour
- Interact with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations.
- Complete various day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks.
- Conduct a weekly review of quality standards, metrics, and performance.
- Competitive pay: $14.00 – $15.20 per hour during training.
- 100% Paid Training.
- Medical, Dental, Vision, and Wellness Benefits.
- Employee Assistance Program (EAP).
- 401K retirement plan with company match.
- Holiday Pay.
- Paid Time Off.
- Employee discounts.
- Referral bonuses.
- Internal Mobility (84% of managers are promoted from within).
- Ability to complete pre-licensing courses and pass the applicable state exam and background screenings.
- Organized self-starter, dedicated to self-study, and comfortable in a continuous learning environment.
- Must be 18 years of age or older.
- High school diploma or GED equivalent.
- Must pass a background check and drug screening.
- Must live within 50 miles of the Knoxville, Tennessee site.
For remote work positions, the minimum requirements for home internet service are 15 Mbps download and 5 Mbps upload.
Foundever expects a dedicated, distraction-free, and quiet work environment during working and training hours. This includes not having pets, phones, or other household members causing disruptions.
Foundever is a global leader in the customer experience (CX) industry, with 170,000 associates worldwide. They provide support to over 750 of the world’s leading brands, offering innovative solutions and digital services to create connections and value conversations. Foundever believes that every action, no matter how small, has a significant impact, and they support over 9 million customer conversations every day in 60+ languages across 45 countries.
For more information, visit www.foundever.com and connect with Foundever on Facebook, LinkedIn, and Twitter.
Foundever is committed to equal employment opportunities and does not discriminate based on various factors including race, age, religion, sex, disability, marital status, sexual orientation, and more. They are dedicated to selecting, developing, and rewarding the best candidates for the job based on the requirements of the work.
If you are interested in the insurance industry and want to work in a 100% remote position with a renowned company, this opportunity with Foundever might be the perfect fit for you.