- Position: Remote Customer Service Representative
- Location: Remote, US
- Company: Firstsource Solutions
- Requisition ID: 4967
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. With a presence in the US, UK, Philippines, and India, Firstsource specializes in offering transformative solutions for customers to enhance efficiency and deliver superior outcomes. They serve as long-term partners to over 100 leading brands, including Fortune 500 and FTSE 100 companies.
Job Overview:
- Compensation: Agents earn $14 per hour. After completing training and nesting, agents are eligible to earn a $1 per hour differential (provided they have worked a minimum of 78 hours in the pay period), bi-weekly attendance incentives, and monthly KPI incentives.
- Training: Training hours are currently scheduled from 8 am to 4:30 pm EST, Monday through Friday, for 4-5 weeks.
- Shift Hours: Agents must be available to work an 8-hour shift between 7 am and 8 pm EST.
- Role: Call Service Representatives handle a high volume of inbound calls related to healthcare member and provider inquiries. They provide assistance with billing, claims, enrollment, benefits, suggestions, and complaints.
- Key Performance Indicators: Agents are evaluated based on factors such as inquiry accuracy and completeness, productivity, call resolution, overall satisfaction, and call handle time.
- Reporting Structure: Representatives report to a Supervisor and Manager.
Qualifications:
- Call Center Experience: Candidates should have prior call center experience.
- Health Insurance Experience (Preferred): Experience in the health insurance industry is preferred.
- Education: A high school diploma or equivalent is required.
- Remote Work Setup: Candidates must have a private workstation to perform their work and a reliable internet connection, including a router with an Ethernet jack for connectivity to the PC.
- Skills: Ability to navigate multiple computer screens, answer healthcare member and provider inquiries, and type information into the computer system simultaneously. Candidates should be reliable, punctual, work well in a team, independently, and possess a positive professional attitude. Detail-oriented, computer literate, strong reading comprehension and writing skills, and problem-solving skills are essential.
Firstsource Solutions is an Equal Opportunity Employer. They consider all qualified applicants for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
If you meet these qualifications and are interested in a remote position as a Customer Service Representative, this opportunity with Firstsource Solutions offers competitive compensation and the chance to work with a leading provider of Business Process Management services in the healthcare industry.